Your smart home should make life easier, not more complicated. Whether your automated lights have stopped responding, your routines are crossing wires, or you need help integrating a new device into a complex network, we are here to get your system back online and running smoothly.
Systems We Support
We provide troubleshooting, configuration, and optimization across a wide range of platforms:
- Everyday Ecosystems: Google Home, Apple HomeKit, and Samsung SmartThings.
- Open-Source & Advanced: Home Assistant, OpenHAB, Domoticz, Tuya, and custom Tasmota flashes.
- Commercial & High-End: Control4, KNX, and other professional-grade solutions.
- New Setups: Need help getting started? We can also assist with installing and configuring your pre-configured smart home kit.
Transparent Pricing & Services
No hidden fees and no surprises. We provide a clear estimate before any work begins.
On-Site & Remote Support
- Standard On-Site Call-Out:R650 – R950
- Includes: 30 to 60 minutes of on-site software support and troubleshooting.
- Travel Included: Covers travel up to 30km from Centurion Central. (Locations outside this radius will be quoted prior to dispatch).
- Remote Support:R450 / Hour
- Includes: Fast, efficient troubleshooting via secure remote connection for software bugs, routing errors, and configuration fixes that do not require an on-site physical presence.
- After-Hours Support: Need emergency help in the evening or on a weekend? We offer after-hours support at a 50% surcharge on our standard base rates.
Important Note: The rates listed above are strictly for software support and labor. Should our diagnostics reveal that physical hardware (such as a relay, controller, Zigbee stick, or switch) has failed, the cost of the replacement hardware will be quoted and billed separately.
Monthly Managed Support
Stop worrying about broken updates or sudden drop-offs. We offer an ongoing, proactive maintenance plan for complex self-hosted and advanced ecosystems.
- Weekly Maintenance Windows: We schedule a dedicated time once a week for your system.
- What is Included: During this scheduled window, we remotely run platform updates, patch security vulnerabilities, optimize your database, and fix any minor bugs or automation glitches that have occurred during the week to ensure your smart home remains completely seamless.
How It Works
- Get in Touch: Drop us a message with a brief description of the issue and the platform you are running.
- Get an Estimate: We will review the details, verify your location, and confirm whether remote or on-site support is best. We then provide a firm estimate.
- We Fix It: We diagnose the software issue, repair the configurations, and ensure everything is communicating perfectly.
